– Do I need an account to purchase from My Sealer Store?
Yes, our current store interface requires you to create an account in order to purchase from My Sealer Store.
– Is delivery available in my area?
If it is in South Africa, we will do our best to deliver to you! We do offer nationwide delivery in South Africa only – although, remote and outlying areas may be hard to reach. If you are concerned about delivery to your region or address, send an email to email@example.com with the delivery address and we will confirm whether delivery is included.
Please note that the courier provider we use for deliveries do not deliver to P.O Boxes or the post office.
– Does My Sealer Store ship internationally?
Unfortunately, we currently do not ship outside of South Africa.
– How much does delivery cost?
Orders carry a flat delivery rate of R149.00 per order.
– Is My Sealer Store secure?
My Sealer Store offers a safe and secure online shopping experience. We have put various physical, electronic and administrative measures in place to prevent unauthorised access, maintaining data accuracy and protecting your privacy and information. You can find more information about this under our Terms & Conditions.
– How long until my order arrives?
The delivery times may vary depending on the delivery address. Estimated delivery to major city centres take between 3 – 5 working days. Estimated delivery to outlying or remote areas may take slightly longer and can be expected between 5 – 7 working days.
– What time can I expect my delivery?
We cannot give an exact time when the courier driver will arrive to deliver the parcel. There are different factors which can influence the delivery time such as traffic, delays at a previous stop or a technical problem.
Delivery will take place during normal business hours, Monday to Friday (excluding Public Holidays), from 08:00 to 16:30. Please ensure that someone is present at the delivery address to receive and sign for the parcel.
– What happens if I am out when you deliver or missed my deliver?
If an order could not be delivered for reasons that are no fault to us (such as, you were not at home during the time of delivery or an invalid address was entered etc.), our courier provider will attempt a second delivery.
If the second delivery is still unsuccessful, we will attempt to reach out to you (either via phone or email) to arrange for the delivery of the order.
If we are still unable to reach you, the order will be returned to the warehouse and you will be refunded for the products (excluding the original costs of delivery).
– Can I change my delivery/shipping address?
Unfortunately, once your order has been processed and dispatched, your delivery/shipping address cannot be changed.
– My order hasn’t arrived yet, what should I do?
Unfortunately parcel delays do happen, however, if your order has not been delivered by the estimated delivery date, we follow up with the respective service providers as soon as possible. Please contact us at firstname.lastname@example.org and we will follow up with the courier company.
Just place your order number with “Delayed” in the subject line and send it through to us.
– Can I change/edit or cancel my order?
Unfortunately, once your order has been processed and dispatched, you are unable to change/edit or cancel your order. You are able to return any product to us within 7 working days of the invoice – provided it is unopened, sealed and in its original condition. Please note: the product will have to be sent back to us at your own cost.
Send a written request and proof of banking details to email@example.com. Once your return is received in good condition, you should be refunded within 2 – 3 business days.
– Do you deliver on weekends and public holidays?
Unfortunately, your order is not able to be delivered over weekends or public holidays. Deliveries are done between Monday and Friday during normal business hours (08:00 – 16:30). If there is an expected delay with your order, we will make contact with you and keep you informed.
If your order is placed over a weekend or on a public holiday, it will not be processed or dispatched until the next working day.
– Can I track my parcel?
Yes, once your order has been processed and dispatched, you will receive an email notification with a waybill number as well as a tracking link to track your parcel online.
– Is support available 24/7?
Our support team are available during normal business hours, Monday to Friday from 08:00 to 16:30 (excluding weekends and public holidays). You can, however, send us an email (firstname.lastname@example.org) at your convenience, and we will reply as soon as we can.
– What payment methods are accepted?
We have a range of payment options that are sure to meet your needs such as Credit/Cheque cards & instant EFT’s via PayFast as well as an option to do a manual EFT or Bank Transfer.
– Why is my credit card payment not going through?
A failed credit card transaction could occur for a few reasons, we would advise you check that the following was correct before contacting our support team:
- Credit card number
- Security number and expiry date
- That there are sufficient funds in the relevant account
Some failed transactions could be due to a bank decline and may require you to get in touch with your bank directly to enquire about this further.
– I ordered the wrong product. Can I return it?
You may return any product to us within 7 working days of the invoice date, provided it is unopened, sealed and in its original condition. The product will have to be sent back to us at your own cost. Please send us a mail at email@example.com and we’ll guide you through the process.
– The product is damaged. What do I do?
If you received a damaged or defective product, please send an email with photos of the damaged product to firstname.lastname@example.org as soon as possible but no later than 7 working days after receiving the product. We’ll arrange to replace the product as soon as possible.
– I didn’t receive the right product. What do I do?
If you received an incorrect product, please send an email to email@example.com as soon as possible, but no later than 7 working days after receiving the product. We will arrange a collection of the product with our courier provider at no cost to you. Once we have received the product, we will send you the correct one within 7 working days.