Shipping and Returns

Delivery Rates:

Orders R450.00 and more

  • Free Delivery


Orders under R450.00

  • R99.99 Flat Rate


Where do you deliver to?

We deliver to all major centres and outlying areas in South Africa.


Do you ship internationally?

Unfortunately, we currently do not ship outside of South Africa.

 
Delivery Time Frame:

Major Centres

3 – 5 Working Days


Outlying /Remote Areas

5 -7 Working Days


What time can I expect my delivery?

We cannot give an exact time when the courier driver will arrive to deliver the parcel. There are different factors which can influence the delivery time such as traffic, delays at a previous stop or a technical problem.

Delivery will take place during normal business hours, Monday to Friday (excluding Public Holidays), from 08:00 to 16:30.

Please ensure that someone is present at the delivery address to receive and sign for the parcel.


My parcel is delayed what should I do?

Unfortunately parcel delays do happen, however we follow up with the respective service providers as soon as possible.

Please contact us at info@mysealer.store and we will follow up with the courier company.

Just place your order number with “Delayed” in the subject line and send it through to us.


Can I change my delivery/shipping address?

Unfortunately, once your order has been processed and dispatched, your delivery/shipping address cannot be changed.


What happens if I am out when you deliver or missed my deliver?

If an order could not be delivered for reasons that are no fault to us (such as, you were not at home during the time of delivery or an invalid address was entered etc.), our courier provider will attempt a second delivery.

If the second delivery is still unsuccessful, we will attempt to reach out to you (either via phone or email) to arrange for the delivery of the order.

If we are still unable to reach you, the order will be returned to the warehouse and you will be refunded for the products (excluding the original costs of delivery).


Can I change/edit or cancel my order?

Unfortunately, once your order has been processed and dispatched, you are unable to change/edit or cancel your order. You are able to return any product to us within 7 working days of the invoice – provided it is unopened, sealed and in its original condition. Please note: the product will have to be sent back to us at your own cost.

You may send an email to sales@mysealer.store for more information on this process.


Do you deliver on weekends and public holidays
?

Unfortunately, your order is not able to be delivered over weekends or public holidays. Deliveries are done between Monday and Friday during normal business hours (08:00 – 16:30). If there is an expected delay with your order, we will make contact with you and keep you informed.


Can I track my parcel?

Yes, once your order has been processed and dispatched, you will receive an email notification with a waybill number as well as a tracking link to track your parcel online.


Receiving your parcel

Courier companies do not deliver to P.O. Boxes or the post office.

Please make sure that someone will be present to sign the waybill when receiving the parcel. If you cannot be present at the delivery address, a work colleague, family member or friend may sign on your behalf.


Please note:

Orders placed after 12:00 on Working Days will be dispatched the following day.

Orders placed after Friday 12:00, will be dispatched on Monday morning (Should that Monday not fall on a Public Holiday).

Orders are only dispatched during Weekdays and Working Days. If your order is placed over a weekend or on a public holiday, it will not be processed or dispatched until the next working day. My Sealer Store reserves the right to charge you an additional delivery fee if an alternate date and time is required.


Return Policy

My Sealer Store is committed to fair trading practices as well as the principles envisaged in the Consumer Protection Act, Act 68 of 2008 (‘CPA’) in all dealings with our consumers.

My Sealer Store acknowledges that consumers have certain specified rights in terms of the CPA as well as in terms of the common law in their dealings with My Sealer Store, including the rights of consumers to return goods to My Sealer Store in certain specific instances.

This policy sets out the circumstances in which you can return goods – explaining: –

(i)the reasons for which you can return goods;

(ii)the period within which you need to return the goods, and

(iii)what your and our duties and rights are when you wish to return goods.


Change of mind

You may return any product to us within 7 working days of the invoice date, provided it is unopened, sealed and in its original condition. The product will have to be sent back to us at your own cost.

Once we have received the product you will be contacted to provide your banking details for the refund of the product only. Any delivery fees that were paid to receive the product will not be refunded.

To return a product send an email to sales@mysealer.store. We will then supply the appropriate return delivery details of the relevant product supplier.


Damaged or Defective product received

If you received a damaged or defective product, please send an email with photos of the damaged product to sales@mysealer.store as soon as possible but no later than 7 working days after receiving the product.

Collection of the product will be arranged with a courier provider, at no cost to you. Once we have received the product, a replacement product will be sent within 7 working days, at no cost to you.  We cannot offer an exchange or refund before receiving the damaged or defect product.


Incorrect product Received

If you received an incorrect product please send an email to sales@mysealer.store as soon as possible but no later than 7 working days after receiving the product.

We will arrange a collection of the product with our courier provider at no cost to you. Once we have received the product we will send you the correct one within 7 working days, at no cost to you.